Surfshark is hands down the best VPN I have used. I greatly appreciate the feedback you've left us! Our development team will consider your suggestions and hopefully implement them in the future! As for the issue with your desktop having a lot of troubles connecting to the nearest or the fastest server, could you please email me at so that I could take a further look at it and help you resolve it as soon as possible? Thanks! Anyways, no major issues and Surfshark works mostly well!! I don’t know if iOS would allow for app exceptions, so maybe just having the ability to turn VPN off for x-hours or minutes might be nice, vs having to remember to turn it back on. Which leads to improvements that would be awesome - like allowing some apps to be exempt from VPN, since some retail, banking, and even game apps don’t work while VPN is running. 2) it can kill your phone/tablet battery quickly - if an app needs to remain running in the background (which is the case with some trackers, ie., COVID trackers that your school/employer may require), it may be unable to send/receive data while VPN is on, which leads to the battery draining within 4 hours or less. It’s weird because my mobile devices and laptop connect super quickly. As for the bugs - 1) my desktop has a lot of trouble connecting to the nearest/fastest server, which can take a good 10 minutes after booting up but after it connects it works well. I have ran into a couple of issues, some which just involve turning the VPN off, others that seem to be developer bugs. Any unused portion of Surfshark's free trial period, if offered, will be forfeited when you purchase a subscriptionĪfter trying a few VPN services I chose to go with Surfshark because it works mostly well and cost is very reasonable, especially if you have multiple devices.You can manage subscriptions and turn off auto-renewal after purchase by going to your App Store Account Settings.Your account will be charged for renewal within 24-hours prior to the end of your selected subscription.The subscription renews automatically unless the auto-renew is turned off at least 24 hours before the end of the current billing period.The payment will be charged to your Apple ID Account at confirmation of purchase.Surfshark is a paid service so you’ll need a subscription to use it.▸ Being seamlessly private & secure online, every day! ▸ Protecting yourself from DDoS or doxxing attacks while gaming ▸ Sending and downloading confidential or private files safely ▸ Connecting to any of our 3200+ servers in 65+ countries ▸ Hiding your IP to make sure it remains private “Surfshark is a speedy and powerful VPN with an array of advanced features.”. “It is a pleasure to see a new VPN service come across my desk that gets so much right. “It’s a one-stop VPN for privacy and security online, with a surprisingly deep list of extra tools and features.”. ▸ Encrypt all your traffic to protect it from snoopers ▸ Stay private with our strict no-logs policy Unless, that is, you install Surfshark VPN. Your privacy and security are important - but it takes a lot of time to manage things like that. We made it our mission to secure your digital life, with zero effort on your part. If you're still having trouble with the app or have any further questions, our customer success team will help you 24/7 over live chat or email.Wherever you go, your phone goes. Uninstall it first, then download the app from here and install it again. Please try reinstalling your Surfshark app. This could happen for various reasons, e.g., anti-virus software forbidding the installation or some changes in your system during the installation process. Sometimes, during the initial installation, some files might fail to install. This will give your app a fresh start and likely fix the background service issue. To do that, open the Surfshark app, go to Settings -> Help -> Diagnostics -> Restore original settings. Restore the original settings of your Surfshark app.Restarting your device will close all the idle apps and their background processes that might be running and interfering with Surfshark. Here's an example of how that can be done on Avast anti-virus. If you have some anti-virus software running, temporarily disable it.Īlternatively, you can make an exclusion for Surfshark in the settings of the anti-virus app.Most of the time, this issue can be solved with just a couple of adjustments. Therefore, the app can not function properly. If you get this error when trying to start the Surfshark app or connect to a server, that means that the background service of Surfshark was unable to start for some reason.
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